SonicJobs Logo
Left arrow iconBack to search

Customer Service Advisor

Hays Specialist Recruitment Limited
Posted 10 hours ago, valid for 3 days
Location

Inverness, Highland IV2 6TR, Scotland

Salary

£23,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The position is for a Customer Services Advisor at a public sector organization in Inverness, offering a salary of £23,000 per year.
  • This is a permanent role with a 37-hour work week and up to 34 days of annual leave.
  • Candidates should have strong customer service skills and experience, particularly in handling high-volume incoming calls and sensitive situations.
  • The role requires effective communication and a proactive approach to problem-solving while supporting vulnerable groups.
  • Hybrid working is allowed, and full training will be provided as part of the onboarding process.

Your new company

As a Customer Services Advisor, you will be joining a public sector organisation in their team in Inverness. This is a permanent job, with a salary of £23,000 per year, offering up to 34 days' annual leave across a 37-hour working week. This organisation has a flexible approach to hybrid working and are looking for someone with excellent customer service and administration skills in the Inverness area.

Your new role

In your new role, you will be the central and first point of contact for incoming enquiries. You will have a proactive approach to problem-solving and endeavour to provide first-class service in an efficient manner. You will be supporting vulnerable groups, tailoring your communication style to suit and acting with their best interests at heart. You will provide advice, guidance and make referrals where required. You will record all information on the customer database, including recording of complaints and escalations. A proactive approach to process improvements would be welcomed. This position is based in Inverness, with hybrid working allowed. Working up to 37 hours per week (flexible working will be considered) from Monday to Friday.

What you'll need to succeed

In order to be successfully appointed to this role, you must have strong customer service skills and experience. The ability to communicate effectively with a wide range of people is essential. You will deal with a range of issues and sensitive situations. Therefore, you must display professionalism, empathy and be able to communicate clearly. Previous experience of dealing with queries, complaints and enquiries via high-volume incoming calls would be preferred. You must have strong IT skills, with a focus on accurately recording information and conversations.

What you'll get in return

This organisation will provide you with full training as part of the onboarding process. Offering a permanent role, working socialable hours from Monday to Friday, with hybrid working and flexibility, this is an attractive role with good work/ life balance. Your salary will start at £23,000 with future opportunities for review. The organisation offers an enhanced annual leave allowance of up to 34 days (including bank holidays).

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Julie at Hays in Inverness on .If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.