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Our multi-site client, a leading service provider, is currently experiencing an exciting period of growth and is looking for a skilled and motivated Administration Team Leader. This role offers the opportunity to work across multiple branches, ensuring high levels of customer service, operational efficiency, and process consistency.
Key Responsibilities:
- Manage the administration function, ensuring that all tasks are allocated efficiently to the team.
- Maintain and promote a high standard of customer service within the administration team.
- Ensure all processes and company standards are consistently adhered to by the team.
- Review and approve timesheets, holiday requests, and ensure proper scheduling.
- Conduct performance improvement meetings as needed, addressing issues to prevent escalation.
- Work with the Divisional Hire and Service Manager to conduct staff appraisals for the administration team.
- Ensure compliance with company quality assurance procedures across the department.
- Participate in the Saturday service desk rota and oversee administrative support across all workshops and hire departments.
- Manage and maintain the warranty claims process, ensuring timely payments and reconciliations.
- Handle routine enquiries from customers, staff, and visitors, providing relevant information or referring complex queries to the appropriate personnel.
- Maintain organized records, both manual and computerized, for easy access to information.
- Reconcile cash receipts, ensuring accuracy in the process.
- Process sales orders and invoices efficiently.
- Prepare monthly reporting for the Inverness branch and support other branches as needed.
- Assist with customer service during peak times and help resolve complaints and queries.
- Provide on-the-job training for new and existing employees, ensuring they are familiar with systems and processes.
- Contribute to the overall success of the department by taking on various administrative tasks as required.
Skills and Experience:
- Proven experience in managing or supervising an administrative team, with strong delegation skills.
- Excellent organisational and administrative abilities, including time management.
- Strong numeracy skills and IT literacy, particularly with Microsoft packages and the ability to learn new systems.
- A proactive, enthusiastic, and self-motivated individual with a keen eye for detail.
- Previous experience in training staff on systems and processes is highly desirable.
- Must hold a valid UK driving license and be willing to travel to other branches, with occasional overnight stays.
- Must be eligible to work in the UK and live within a commutable distance of Inverness.
