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Title: Hire Controller
Type: Permanent
Hours: Full Time (Monday Friday)
Starting Salary: £25,000 - £27,000
Details:
Our client is looking to appoint a Hire Controller on a full time, permanent basis to join their team in Inverness.
This is a varied customer facing role and duties include:
- Responsible for initiation and completion of hire contracts in a timely manner.
- Advising customers promptly of any damage charges etc incurred to hire plant and notifying the workshop to complete the repair efficiently to charge accordingly.
- Advise customers on availability of hire equipment requested.
- Assist engineering department with administration.
- Arrange the dispatch of hires.
- Ensure compliance with departmental standard operating procedures (SOPs).
- Compliance in accordance with the company quality assurance procedures.
- Provide direct support to all levels of staff towards maintaining the highest level of customer service.
- Keep the work area clean, tidy and organised.
- Provide support on the stock and system audit programme including performance reports and exception reporting.
- Assist in the provision of a comprehensive clerical and logistics service within the Department to achieve timely, accurate information and high-quality output.
- Liaise with the departmental manager in procuring given tasks and compliance with departmental procedures to meet objectives including scheduling and costing.
- Assist at other depots if required.
Person Specification
- Good customer service skills, numeracy and literacy skills, generally at National grade level.
- IT literacy and basic familiarity with computer packages, e.g. Microsoft Office.
- Ability to work under time pressures and demonstrate good interpersonal skills.
- Ability to respond positively to new challenges and to demonstrate flexibility to achieve completion of tasks.
- Sound organizational and administrative skills, including managing time effectively.
- Ability to provide excellent customer service and deal confidently with people with clear and effective communication skills both verbally and written.
Benefits
- Pension Scheme.
- Death in Service Benefit.
- Employee discount.
- Staff uniforms.
- Cycle to work scheme.
- Discretionary annual bonus, based on company performance.
- Extra holiday after one year.
