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Key Responsibilities
Working with the global team provide IT support across our user base
Build and deploy user workstations, installing applications and utilities
Investigate, diagnose and resolve issues relating to hardware, software and connected devices
Create and manage 365 user accounts, allocating appropriate licencing and configuring mailboxes.
Provide local, onsite support and remote support to our global user base
Support the mobile telephony estate, ordering and configuring devices, enrolling devices in MDM providing end user guidance.
Troubleshooting connectivity issues LAN, WAN, WIFI etc
Manage service desk tickets efficiently and effectively, adhering to SLAs
Familiar with and adherence to all CRCE/Site QHSE project related procedures
Carry out duties safely and efficiently in line with the Company QHSE policies and report any unsafe conditions or incidents in the workplace, including damaged equipment or facilities
Qualifications and Experience
Qualifications:
- Associates Degree\HND in a related discipline
Skills:
- Problem solving using logical and systematic approaches
- Customer Service
Experience of supporting the following technologies:
- Microsoft Windows desktop operating systems
- Microsoft Active Directory
- Microsoft Office suite
- Android mobile devices
- Apple mobile devices
- Basic PC\Notebook hardware support
- Antivirus technology and procedures
Analytical thinking and Problem Solving
Day to day tasks are usually solvable through a formulaic process of elimination or by following an existing process, such as:
- VPN Connectivity
- Hardware troubleshooting
- Virus infection
- Password resets
- Internet connectivity
- Physical equipment damage
- Hardware setup
- User configuration
