Business Support Officer

Job Title: Business Support OfficerReporting to: Business Support ManagerLocation: Ipswich, full-time office basedJob Type: PermanentHours: 37 hours per week, Monday to FridaySalary: £23,492.04 per annum

Are you passionate about supporting services that make a real difference for children and young people?

Are you a motivated individual who is eager to learn and grow in a supportive team environment?

We are seeking an enthusiastic and organised Business Support Officer to join our dynamic and values driven Educational Psychology Service (EPS). This is a fantastic opportunity for someone who is looking to develop their skills in administration and business support, whilst contributing to the delivery of high-quality services for children, families, and schools.

Job Purpose:

As a Business Support Officer, you will play a key role in ensuring the smooth operation of the Educational Psychology Service. You will work closely with our team of professionals, supporting them in delivering essential psychological assessments, advice and interventions. You will be part of a service that seeks positive outcomes for children, young people and their families.

About Us:

Skylakes Psychology is a national educational psychology service that works in partnership with local authorities, schools and other clients as an extension of their team to provide high-quality, evidence-based psychological solutions. We are committed to ensuring the best outcomes for the children and families we work with and promoting inclusion within educational settings

What you will be doing

• Provide essential administrative assistance to the educational psychology team, including case allocations, proof-reading, managing appointments, preparing documents, handling queries, monitoring timelines, and maintaining records.
• Act as a point of contact for clients, educational psychologists, parents, teachers and other professionals, responding to general enquiries and supporting the scheduling of assessments and meetings.
• Develop and maintain relationships with key stakeholders.
• Input and maintain client records and service data, ensuring confidentiality and accuracy.
• Assist with the preparation and organisation of reports, documents, and presentations for the team and external stakeholders.
• Carry out any other reasonable duties as requested to support the service and management team.
• Help coordinate resources, including gathering professionals’ capacity for the service and collating practice materials.

What you’ll need

• Proven experience as an administrator, coordinator, or similar position Excellent interpersonal, verbal and written communication skills
• Strong IT skills and competent in using Microsoft Office suite Excellent level of accuracy and attention to detail
• Ability to apply critical thinking to identify issues and generate possible solutions
• Familiarity with data entry, database management, and document management systems.
• Excellent organisational skills and ability to ensure deadlines are met.
• Adaptable, patient, and able to work at pace when needed.
• Ability to develop, maintain and build effective working relationships with a variety of internal and external clients, candidates and other stakeholders.
• Must be able to handle confidential information appropriately and sensitively
• Enhanced DBS check

Recruitment Process – what to expect

Our recruitment process is designed to ensure that we find the best candidate for the role, while treating all applicants fairly and transparently. Here’s what to expect:

• Application: please submit your CV and a cover letter that clearly demonstrates how your skills and experience match the requirements of the role. In your cover letter, tell us why you’re passionate about the position and what you can bring to our team.
• Shortlisting: we will carefully review all applications and shortlist candidates based on their experience, skills, and enthusiasm for the role.
• Interview: shortlisted candidates will be invited to attend an interview. The interview will be competency-based, where we will ask you to provide examples of how your skills align with the role’s responsibilities. You may also be asked to complete a short skills test, such as a data entry task or a written communication exercise.
• Offer of Employment: the successful candidate will receive a formal offer of employment, subject to satisfactory references and an enhanced DBS check.

Equal Opportunities:

We are committed to creating an inclusive and diverse workplace. We welcome applications from all backgrounds, communities, and industries. We are an equal opportunity employer and ensure that recruitment and selection processes are fair, transparent, and non-discriminatory. We make reasonable adjustments for individuals who require additional support due to a disability.