Contact Centre

Carbon60 is recruiting for a Contact Centre Agent for a well known UK based pensions company.

Location: Ipswich

Rate: 13.30 per hour

Duration: 3-months initially

This role will be fully on site.

See full role responsibilities below:

Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.

Performance Objectives:

Excellence
* Forward on escalated calls in the correct manner
* Maintain and develop knowledge of pension schemes

People
* Provide support to the administration team
* Support team members during busy periods
* Work as part of an effective team
Clients
* Answer the phones and respond to members queries to set service standards
* Provide an efficient, professional service to meet all client/member's needs.

• Communicate with members via email
  * Make outbound calls when required
  
  Financial
  * Hit individual (KPI of 50 calls per day) and team targets
  * Ensure timely completion of time sheets
  
  Minimum Criteria & Skills (including education & licenses)
  
  Essential
  * Pass at C or above for Maths and English Language at GCSE or equivalent
  * Able to work to a high level of accuracy
  * Able to work well under pressure and meet targets
  * Interpersonal skills to include good written and verbal communication
  * Computer literate
  * Excellent customer service skills and a positive, customer focused attitude
  Advantageous
  * Experience in either DB or DC pensions administration would be an advantage
  * Experience working within a contact centre would be an advantage

IF THIS ROLE SOUNDS RIGHT FOR YOU APPLY NOW!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.