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We are looking for a motivated and customer-focused Account Handler to join a rapidly growing Commercial Insurance Brokerage based in Ipswich. This role offers an excellent opportunity for individuals with a solid understanding of Insurance, ideally with Commercial experience, to advance their careers within a innovative and forward-thinking company.
The Role:
As an Account Handler, you will play a vital role in providing exceptional service to Clients, ensuring their Insurance needs are met with professionalism and clarity. Responsibilities include:
- Managing incoming enquiries and delivering precise, customized quotes using specialised software tools
- Maintaining direct communication with clients via phone and email, ensuring a smooth and personal customer journey
- Offering expert advice on a range of Insurance products, focusing on customer satisfaction and clear, straightforward communication
- Working as part of a close-knit team, you will be responsible for upholding the company's values and delivering a high standard of service without a sales target focus
This is not a call centre role - you will be handling direct enquiries and providing a personalised service, building strong, long-term relationships with Clients
What We're Looking For:
- Insurance Experience: Prior experience in business insurance is essential, with Commercial Insurance knowledge being a strong advantage
- Excellent Communication: Strong verbal and written communication skills are a must, as you will be guiding Clients through their options and providing clear, concise advice
- Client-Centric Approach: Dedicated to providing exceptional service, with a talent for explaining policies in a clear and accessible manner tailored to small business owners
- Team Player: You'll need to work well within a supportive and collaborative team environment
Why Apply?
This is a fantastic opportunity to join a professional and supportive team in a thriving company with significant growth potential. You'll enjoy:
- A beautiful office location with free parking
- A generous benefits package, including an annual bonus, pension, and competitive holiday allowance
- Standard working hours of 9am-5:30pm, Monday to Friday
- A fun, forward-thinking work culture with opportunities for professional development and career progression
If you're passionate about delivering outstanding service in a professional, Client-focused environment, this is the role for you!
