Lettings & Community Assistant

Role: Lettings & Community Assistant

Location: Ipswich

Salary: Up to £26,000 per annum

Role Overview

We are recruiting a Lettings & Community Assistant to join a progressive and forward-thinking tech savvy Residential Property management company. This is a varied role where customer service is key, you will be the face of the company, building tenant relations, act as an ambassador for the brand and create a community environment.

This Lettings & Community Assistant role will focus on conducting viewings with prospect residents, regular building inspections and delivering exceptional customer service through the delivery of community events and support.

The role:

Conduct viewings with prospect residents, working to individual and team KPIs to drive occupancy levels.

Report viewing feedback to the Head of Communities that offers condition and pricing feedback.

Carry out a variety of portfolio inspections and checks across your buildings, ensuring buildings are safe and secure, communal areas are clean and well presented, maintaining records of inspections.

Collaborate with the maintenance helpdesk regarding maintenance and repairs, ensuring residents are regularly communicated to and works are completed to a high standard

Escalate any community issues to management or the appropriate department e.g. Head of Communities, Senior Facilities Manager

Build and maintain strong relationships with residents across your region

Responsible for coordinating approved community events

Support the Head of Communities with portfolio mobilisation processes

Contribute to the leasing walk and building brand standards

Coordinate open days for viewings

Facilitate the servicing of any sectional notices, access to the building and assist with consultation events.

Provide support to the Head of Communities and other Senior Management with departmental tasks, administration and projects

Experience and Qualifications

Experience in a similar role within the residential property/hospitality/office space industries, delivering exceptional customer service in a face-to-face environment Is essential.

An understanding of the residential property industry is desirable, specifically the importance of health and safety obligations and inspections

Experience working in a target driven role.

Confident IT skills, able to use Microsoft Office applications and multiple systems.

Exceptional communication skills, with the ability to easily build rapport with prospect and existing residents.

Exceptional administration skills, organised, systematic in following processes, policies, procedures and maintaining accurate records is vital.

Passion for providing exceptional customer service.

Please note: Regular travel is required across the portfolio; travel expenses will be reimbursed in line with the expenses policy. Driving Licence essential.

Working hours 35 per week (5 days per week)

Days may alternate: Monday Saturday (min 1 Saturday per month)

Benefits & Perks:

Enhanced Pension

25 days annual leave, plus UK bank holidays

Life assurance

Group Income Protection

Private healthcare via Bupa

Access to the companies Learning Academy

Employee wellness programmes and events

Comprehensive training programme offering clear progression routes, with the opportunity to complete ARLA via our Study Support programme.

Hesketh James Recruitment are the managing agent for this role on behalf of the client.

In order to ensure your enquiry with regards to this position is dealt with quickly, please send in an up-to-date copy of your Curriculum Vitae in a Word Document format.