Credit Controller

MacKenzie King are working with a successful local business based in Ipswich to recruit a Credit Controller into their finance team. The successful Credit Controller candidate will be someone who has at least three years credit control experience with a proven history of recovering debt whilst maintaining excellent customer relationships and records. The successful Credit Controller Candidate will need to be someone who is proactive, be able to utilise excellent communication skills, take ownership of the department and most importantly enjoy playing a key role in the department and the team.

Key Responsibilities

• Review, Monitor and approve Customer Credit Limits in line with company Credit Control Policy.
• Review Customer accounts to be put on “stop” in line with company Credit Control Policy.
• Administrator for Credit card merchant facilities.
• Establish close relationships with all colleagues and customers, especially major clients in order to pro-actively resolve problems and queries before invoices fall due for payment.
• Provide aged debt reports and regular updates to Senior Management with commentary.
• Provide Senior Management with guidance on appropriate legal debt collection options, liaising with Solicitors and proceeding collections through Agencies and courts.
• Cash flow forecasts to show expected receipts.
• Maintain clear ledgers, ensuring over/underpayments are resolved and cash is allocated.
• Provide guidance to FC on bad debt provisions required.
• Provide holiday cover to process and allocate daily cash receipts and payments.
• Answering the telephone, transferring calls and resolving customer and supplier queries.
• Monthly reconciliation between customer on-line portals and the sales ledger.
• Support the month end process ensuring all cash is and posted by the close of period.
• Other duties as requested by the Financial Controller.
• Provide support and guidance to Finance Assistant with cash posting, credit control and sales ledger query resolution.

Essential skills and experience

• This position requires someone with at least 3 years experience in a similar role.
• The role requires an understanding of all elements of sound credit management practice and policy, a commercial awareness and ability to build strong relations with Sales Managers and customers.
• Excellent phone manner, writing and customer service orientation.
• The person doing this role will be a strong communicator and influencer capable of building relations in the fulfilment of the credit objectives.
• The person doing this role must be flexible, resilient, have a great attitude and enjoy working with colleagues to complete the work and solve problems.
• The person doing this role will have good computer skills in Word and Excel.
• This position requires someone with an ability to deal with large volumes effectively and efficiently.