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Customer Service Advisor
Location: Ipswich
Salary: £23,000 -£26,000
Hours: 37 hours a week, Monday to Thursday 9.00 to 17.30 and 9.00 to 17.00 on Friday with 1 hour for lunch.
What's in it for you
Join the Customer Service team and enjoy a comprehensive benefits package designed to support your financial security, work-life balance, and overall well-being:
What's in it for you
Join the Customer Service team and enjoy a comprehensive benefits package designed to support your financial security, work-life balance, and overall well-being:
Starting basic salary ranges between £23,000 and £25,000 which is reviewed annually
Annual performance-linked bonus
Stocked pantry with free food, drinks and snacks
Progression opportunities
10% non-contributory employer pension?
Group income protection and life assurance
Increased holidays with length of service, and a holiday trading scheme
Private medical insurance
Discounted gym memberships
Cycle-to-work scheme
Employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors
The role
Were looking for a Customer Service Advisor to join a thriving Customer Service Centre on a permanent basis. This varied role will be part of a critical front-line team, responsible for handling phone calls and eComms from advisers and customers on pension products. Youll work as part of a tight-knit department to be the primary point of contact for customers, taking the opportunity to showcase our first-class service and give our customers and advisers a positive experience to share with their friends and colleagues.
Full training and support will be provided to enable you to do your best work.
Here are some of the activities youll get involved with:
Handling all phone calls and written correspondence to the highest standard
Developing good working relationships and rapport with customer, advisers and external third parties
Building and maintaining relationships with other internal departments, understanding the value that each team brings toward our shared goals
Providing great customer service, demonstratingempathy and understanding
Going the extra mile; being an advocate for the customers and advisers
Using clear and concise communication that is appropriate for the audience, ensuring relevant products, services and charges are explained accurately
Liaising stakeholders and colleagues to support identified training and education opportunities
Accurately updating the call tagging software to reflect the nature and type of call
A bit about you
Customer service will be your passion, enjoying working with others to deliver exemplary service. You will have an unwavering commitment to what is right for the customer and adviser, while balancing business priorities.
More about you
A team player who is approachable, helpful and willing to go the extra mile
Confidence to use your own initiative and problem-solving skills
Ability to prioritise and remain agile with conflicting work demands
Experience within a customer service role
Excellent telephone manner and communication skills
The ability to communicate and translate the technically complex to simple and easily understood, both verbally and written
A willingness to try new things and embrace change
This is an exciting and varied role with big scope to deliver key value to the organisation through customers and advisers.
If youre interested in being a Customer Service Advisor, Apply Now and a member of our team will be in touch.
Be Yourself
Our client is committed to cultivating an inclusive environment where diversity flourishes. A diverse workforce not only fuels creativity and innovation but also more accurately reflects the communities served, leading to better outcomes for everyone. Dedicated to inclusivity, our client provides reasonable adjustments to support individuals of all abilities. In pursuit of this goal, our client seeks individuals who are passionate about doing their best work, realising their full potential, and staying true to themselves. The unique perspectives that come from diverse backgrounds and experiences are highly valued. By attracting and nurturing people like you who can bring their talents to shape the future of retirement platforms and become the most loved in the industry.
