Customer Service Advisor

Gap Personnel are currently working in partnership with Thompson & Morgan (Branded Garden Products), Based in Ipswich, Suffolk,

Thompson & Morgan is internationally recognised for supplying seeds, plants, and gardening equipment.

The role of a Customer Service Advisor is to be the first point of contact for the business, taking orders and dealing with queries whilst ensuring an outstanding experience for the customer.

Working in a busy Contact Centre, you will join a vibrant team as they navigate their fast-paced horticultural season.  The team are fully focused on delivering the highest level of customer service and every interaction is seen as an opportunity to shine.

*This role is predominantly dealing with inbound contact. Whilst some soft selling will be expected, there is no cold calling involved.

As a Customer Service Advisor your duties will include but will not be limited to:

• To handle inbound customer contact via telephone, email, and social media.
• To process orders by post and telephone with accuracy and with attention to detail.
• To deliver effective solutions to customer queries and concerns with a commitment to ownership.
• Occasionally making outbound calls to customers with solutions to an earlier query.
• Introduce customers to weekly special offers and activate discount options on orders.
• Productivity expectation of 12+ customer calls to completion per hour.

Key for the role:

• Grade C or above in Maths and English
• Previous experience of Microsoft AX2012 (advantageous)
• Previous Customer Service experience within a face-to-face or office environment (desirable)
• Excellent written and verbal communication skills (essential)
• Ability to objection handling and appease any complaints should they arise (desirable)
• Work well under pressure (essential)
• Flexibility to work in different areas of the department.

Full comprehensive training provided. An interest in gardening is not essential but would be an advantage.

The site runs 7 days a week and offers a flexible working rota which will include Full time hours with weekend days being part of your rota.

Basic hourly rate of £11.69 per hour

After 12 weeks, Overtime pay over 40 hours is paid at £17.53 per hour

Free tea & coffee (Bring your own mug)  

Generous staff discount available

Site also has onsite canteen, a large carpark, local amenities and accessible via public transport

Work from home is not available within this role

Standard Daily hours - 9am to 6pm

Key skills: contact centre, inbound, outbound, customer service, administrator, Microsoft, social media, contact centre

if you wish to apply Please caontact the brance on (phone number removed) or email (url removed)

gap personnel group are committed to the selection, recruitment, and development of the best People, basing judgements solely on suitability for the job, gap personnel who operate as an Employment Business