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We are looking for a dedicated Customer Service Representative to join our client's dynamic team on a full time, permanent basis. As the first point of contact for customers, you will play a vital role in ensuring exceptional service, resolving inquiries, and maintaining customer satisfaction.
In return, our client offers an excellent benefit package including a competitive salary range, excellent training and career growth opportunities, free lunches and much more!
Key duties
- Respond promptly and professionally to customer inquiries via telephone, email and online chat
- Maintain a good understanding of company products, services, and policies to provide accurate information.
- Update customer accounts and records in the company's CRM system.
- Collaborate with internal teams to ensure customer concerns are addressed efficiently.
- Follow up on customer inquiries to ensure resolutions meet expectations
- Handle complaints with empathy and escalate complex cases to the appropriate team when necessary.
Candidate Attributes
- Excellent communication and interpersonal skills.
- Ability to remain calm under pressure and handle challenging situations professionally.
- Proficiency in using CRM software and basic computer applications.
- Ability to work independently and as part of a team.
CSG Recruitment Solutions is a trading style of Commercial Services Trading LTD - A company wholly owned by Kent County Council. CSG Recruitment Solutions is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
