Customer Service Support Coordinator

Customer Service Support Coordinator

Full time, permanent

We are looking for a Customer Service Coordinator to work within our Customer Service Support team at MSC Group UK. Excellent communication skills are required, to support both internal and external customers, answering enquiries quickly and professionally. The successful candidate will work within the Customer Service Support team to ensure all aspects of the role are handled efficiently and accurately, within the set KPI’s. The successful candidate will work with the Customer Services Support Manager to ensure the highest level of customer service is provided at all times.

Skills and experience you’ll bring to us

• Maintain good relationships with Customers, Trade Teams, MSC Geneva, UK and Overseas offices.
• Excellent communication and team work
• A Strong focus on working within a team, to achieve a common goal
• Compliance with MSC's email etiquette and telephone policy
• Good IT skills, especially with Microsoft Packages and Excel

• Attention to detail to minimise errors and loss to MSC
• Ability to prioritise personal workloads and meet critical deadlines

How you will help us and what you can expect

We seek a versatile professional capable of effective communication at all levels within MSC. Responsibilities include overseeing missing bills of lading and collaborating with internal and external legal teams, change of destinations, managing return shipments, and handling Import Re-Exports in coordination with both UK and international departments. Additionally, the position involves working with the finance team to recover system related missing funds and regularly auditing local export customer service processes to enhance team performance. As the support team continues to grow, additional functions may be incorporated to assist the Export Customer Service departments.

Further responsibilities include:

• Accurate and timely processing of letters of indemnity, change of destination and other support team functions, in line with agreed KPIs
• Contribute to team meetings/ discussions, to improve internal processes and the service being delivered to our customers

• Ensure a high level customer experience if delivered by providing timely and polite client assistance, in line with expected standards
• Assist other team members on the Customer Services Support Team as and when required

If you feel this is the next step in your career, please apply now.