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Ipswich, Suffolk
Customer service representative
Customer service wellbeing advisor

Customer service wellbeing advisor

Pure Resourcing Solutions

Posted 15 hours ago, valid for 8 days

Ipswich, Suffolk IP15BH, England

Part Time

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Sonic Summary

Pure is supporting a well-established organization in seeking a Customer Service Wellbeing Advisor on a temporary basis.
The ideal candidate should possess excellent communication and listening skills, as they will handle a high volume of incoming calls related to vulnerable adults, children, and mental health concerns.
This position requires previous customer service experience in a contact center, hospitality, or care sector, with a caring personality.
The role involves providing accurate guidance to customers, inputting high-quality information into the internal database, and maintaining positive working relationships.
The salary for this position is not explicitly mentioned, but candidates should have relevant experience to be considered.

Pure are supporting a well-established organisation, seeking a Customer service wellbeing advisor on a Temporary basis to join their team. The successful individual will have excellent communication and listening skills as you will be handling a high volume of incoming calls, providing support.This is an excellent opportunity for someone who has an interest in the care sector and would like to be in an office environment, rather than on the front line.Responsibilities:

Act as the first point of contact for all inbound calls – these are relating to vulnerable adults, children and families and mental health concerns.
Ensuring high quality and accurate customer information is inputted on the internal database.
Communicating with customer and using appropriate questioning techniques to promptly identify reasons for the customer contacting.
Provide accurate guidance to customers and use own initiative to solve problems.
Building and maintain positive working relationships.

Skills and Experience:

Excellent communication skills, both verbal and written.
Ability to deal with confrontational situations and remain calm in a high-pressured environment.
Strong attention to detail with the ability to carry out repetitive tasks.
Previous customer service experience – contact centre, hospitality, care etc.

If you have previous experience working in a customer service/call centre industry, with a caring personality to listen to individuals, please apply with your CV or contact Sian Burke

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