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Customer Support

Reed
Posted 24 days ago, valid for 6 days
Location

Ipswich, Suffolk IP15BH, England

Salary

£22,000 - £26,400 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position of Customer Service Specialist offers an annual salary ranging from £25,000 to £30,000, depending on experience.
  • Located in Ipswich, this full-time role requires a commitment to Monday through Friday from 9am to 5pm.
  • Candidates should possess a strong background in customer service, with a preference for those having technical customer service experience.
  • Key responsibilities include providing front-line support, issue resolution, customer onboarding, and maintaining accurate records of customer interactions.
  • The role offers benefits such as 25 days of annual leave, opportunities for professional development, and private medical insurance.

Customer Service Specialist

  • Annual Salary: £25,000 - £30,000 (£25,000 for customer service experience and £30,000 for technical customer service experience)
  • Location: Ipswich
  • Job Type: Full-time, Monday to Friday, 9am-5pm

Attention all Customer Service Professionals! Are you ready to elevate your career in a role where you can truly make a difference? We are seeking passionate Customer Service Specialists to join our client’s dynamic team. Whether you have a knack for solving complex problems or excel in providing exceptional customer support, this is the place for you!

As a Customer Service Specialist, you will be the frontline support for our customers, ensuring they receive the best possible service. You’ll have the opportunity to work with cutting-edge CRM systems and contribute to projects that enhance customer satisfaction. If you have a passion for helping people and a desire to learn and grow, we want to hear from you!

Day-to-Day Responsibilities

  • Front-line Support: Provide immediate and precise solutions to customer queries via telephone, email, and online chat.
  • Issue Resolution: Investigate and diagnose issues, collaborate with colleagues to resolve complex queries, and escalate when necessary.
  • Customer Onboarding: Assist the Sales Team by providing telephone-based training to new customers, helping them understand the value of our products and services.
  • Customer Engagement: Actively engage with existing customers to collect feedback and ensure they are making the most of our products, offering additional training as needed.
  • Record Maintenance: Keep accurate records of customer interactions and transactions, manage customer accounts, and process orders.
  • Trend Identification: Identify patterns in customer queries and work with the team to enhance efficiency and develop support materials.

Skills and Experience Required

  • Customer Service Excellence: Demonstrated ability to deliver outstanding customer service.
  • IT Proficiency: Highly IT literate with a strong desire to become an expert in our products and services.
  • Communication Skills: Excellent verbal and written communication skills, capable of explaining complex information in clear, straightforward English.
  • Problem-Solving: Robust problem-solving abilities with a proactive approach to improving customer experiences

Benefits:

  • Competitive salary based on experience (£25,000 for customer service experience, £30,000 for technical skills).
  • 25 days annual leave plus bank holidays.
  • Opportunities for professional development in a supportive and positive environment.
  • Joining a stable team with low turnover and supportive culture.
  • Private medical insurance  

Apply Now! If you are a motivated, detail-oriented individual who thrives in a collaborative team environment, please submit your CV detailing your relevant experience and why you are passionate about this role. Join us and be a part of a team that values innovation and customer satisfaction!

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.