Customer Support Executive

We are working exclusively with Klipspringer to join their Sales & Marketing team as a Customer Support Executive. If you bare experienced within customer support and are fluent in French, then this role may be of interest to you. Please see details below:

Customer Support Executive - France

• Location: Ipswich Head Office
• Job Type: Permanent
• Salary: £35k - £40k

We are working exclusively with Klipspringer to join their Sales & Marketing team as a Customer Support Executive, where you will play a crucial role in both handling incoming customer enquiries and proactively seeking new sales opportunities. This position requires fluency in both French and English, with a preference for native French speakers. You will be based at their head office in Ipswich but may occasionally travel to France for face-to-face client visits.

Day-to-Day Responsibilities:

• Reactive Sales Activities (50% of your time):
  • Respond to incoming calls, emails, marketing leads, or live chats promptly, ensuring discovery calls occur within an hour of receiving the enquiry.
  • Advise on the most suitable product solutions, upselling or cross-selling where possible.
  • Assist with new account setups and customer onboarding.
  • Prepare and present quotes/proposals via Teams or phone.
  • Engage with multiple project stakeholders to maximise sales conversion.
  • Progress and close sales opportunities with accuracy and speed.
• Proactive Sales Activities (50% of your time):
  • Follow up on completed projects to ensure customer satisfaction, identify further areas of opportunity, and gain new business referrals.
  • Contact potential customer accounts in France to build a pipeline of new sales opportunities.
• General Responsibilities:
  • Deliver exceptional customer experience and provide a consultative sales approach.
  • Maintain accurate interaction notes and customer account details in iQ.
  • Keep an up-to-date and accurate sales opportunity pipeline.
  • Participate in personal and team training to enhance sales and customer contact skills.
  • Monitor and report on personal sales results, including customer and market feedback.
  • Carry out additional tasks as reasonably requested.

Required Skills & Qualifications:

• Fluent in French and English; French native speaker preferred.
• Driven with accountability to achieve agreed targets.
• Well-organised with strong planning, prioritisation skills, and high attention to detail.
• Strong customer communication skills with a consultative sales approach.