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A pivotal position within a Specialist Lending Office in central Ipswich.
Our client is looking for a Customer focused individual to lead the way in supporting vunerable Loan Customers through potentially difficult times.
The role Is fully office based and requires you to do the following:
- Engage with customers at risk of harm, take a holistic view of their circumstances and create an appropriate and effective support plan, with clear goals.
- Work with the customer to achieve the defined goals, recognising where the customer’s circumstances may have changed and adapting when necessary.
- Recognise opportunities to maximise income or reduce expenditure. Signpost the customer and support them through the process to become financially independent and/or improve financial health.
- Act as consultant to servicing teams to ensure appropriate deviation from process in order to protect vulnerable customers from harm.
- Challenge decisions made and fees charged where necessary to ensure fair and equal outcomes for vulnerable customers.
- Act on the behalf of and always in the interest of the customer.
- Build authentic, supportive relationships with customers requiring support.
- Be the conduit between the servicing teams and the customer, where the customer is vulnerable and more likely to experience harm without the appropriate support .
- Instil customer centricity in every transaction and deliver good customer outcomes.
The role offers a basic salary to £35k and is available immediately.
