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- Location: UK (with liaison across UK & Continent)
- Job Type: Full-time
An exciting opportunity has arisen for a Customer Services Representative to join a dynamic team. This role is pivotal in liaising with customers and overseeing transport operations across European markets, offering the chance to develop customer relationships and ensure the delivery of high-quality service that consistently meets or exceeds expectations.
Day-to-day of the role:- Liaising with customers, suppliers, and colleagues within a European network to ensure seamless service delivery.
- Managing incoming and outgoing transports, creating orders from bookings, and processing orders via an upload portal with high accuracy.
- Monitoring portal production, ensuring timely updates and data transmission to the Transport Management System (TMS) and ferry booking systems.
- Inputting and updating rates in the CRM system, creating order templates in the TMS, and sending accurate quotations to clients.
- Balancing customer needs with company objectives to maintain high service levels within operational and financial constraints.
- Handling customer queries and operational issues, providing solutions and maintaining a professional company image.
- Compiling and maintaining records or KPIs as required, and undertaking additional tasks as needed.
- Exceptional communication skills.
- Proficient in accurate data entry.
- Flexible approach to work, able to handle multiple tasks.
- Highly motivated with the ability to work under pressure and meet deadlines.
- Capable of working independently and as part of a team.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Dynamic and supportive work environment.
This role offers a unique opportunity to contribute to a team that values professionalism and is committed to customer satisfaction. Interested candidates are encouraged to apply by submitting their CV and a cover letter, highlighting their qualifications and interest in the role.
