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Your new company
This is a newly created Sales Support Coordinator job working as part of a fast-paced customer service team for a busy and growing company based in Ipswich.
Your new role
This Sales Support Coordinator job involves delivering second-to-none customer service for my client's customers, dealing with a wide range of day-to-day queries around orders, products and returns. You will have the opportunity to work with our skilled and professional sales team, to build good relationships with our customers and liaise with manufacturers, warehousing and logistics. The duties will be varied and include but not limited to:
- Process customer orders accurately, within 24 hours SLA.
- Monitor sales orders to ensure delivery deadlines are met, communicating any delays to the customer.
- Progress forward orders/back orders by monitoring stock available and completing purchase orders.
- Resolve customer queries and issues.
- Collaborate with the logistics and sales teams to ensure smooth order processing and delivery schedules.
What you'll need to succeed
To succeed in this job you will need to be:
- Positive with a proactive attitude, with a commitment to delivering high-quality customer service.
- Prior customer service experience is essential.
- Excellent verbal and written communication skills.
- Strong problem-solving skills, with the ability to manage and answer queries effectively.
- The ability to work well within a team while managing individual responsibilities efficiently.
- The ability to work efficiently in a fast-paced environment.
- Good organisational skills and attention to detail.
- A passion for providing excellent customer service.
What you'll get in return
In return, you will have the chance to work as part of an experienced, friendly and collaborative team environment.
- Monday to Friday (Hours) 8.30-4.30 or 9-5
- 100% office based
- On-site parking
- Auto enrolment pension and value added benefits
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
