Transport Customer Support Coordinator

Transport Customer Support Coordinator

Full time, permanent (shifts: 08:00 – 16:30, 09:00 – 17:30 & 09:30 – 18:00)

We are looking to recruit a new member to join our busy team in Ipswich. The successful applicant will work as a member of a small team, monitoring haulage performance for export collections and Import deliveries. The appointed will also deal with non-conformances, customer queries and general quality issues with regards to the transport system.

Skills and experience you'll bring to us

• Must have previous office experience, with ability to communicate at all levels with both haulier and customer

• Previous experience in a similar role would be beneficial

• Excellent telephone skills

• Good numeracy, literacy and IT skills. Knowledge of Excel & Word

• Ability to maintain a high level of customer service under pressure

• A flexible approach and 'can do' attitude is essential

• Compliance with MSC's email etiquette

• Excellent communication and teamwork

• Strong team player

How you will help us and what you can expect

• Work to agreed KPI's with haulage to measure haulage performance (in particular relating to VIP Customers)

• Act as a link between commercial/haulage team to improve service

• Act upon feedback from commercial team and put systems in place for monitoring

• Always endeavour to help colleagues import/export whenever possible

• Ensure daily tasks given, e.g. re bookings are up to date and have set procedures for daily/weekly tasks

• Ensure by end of each week that charges are all up to date, re bookings and detentions are looked at on a daily basis

• Assist other colleagues/teams as and when required

• Meet agreed deadlines and follow up action where needed

So, if you feel that this is the next step in your career, please apply now.