Back to search1st / 2nd Line Systems Engineer
Just Recruitment Group
Posted 2 days ago, valid for 22 days
Ipswich, Suffolk IP1 3EL, England
£24,000 - £32,000 per annum
Full Time
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Sonic Summary
- The Just Recruitment Group Ltd is seeking a 1st / 2nd Line Systems Engineer for a client near Ipswich, requiring access to a personal vehicle.
- The role involves providing IT support across various sectors, including care and law firms, and emphasizes customer service excellence and technical skills.
- Candidates should have experience with Microsoft 365, Windows 10/11 installations, and troubleshooting IT issues, with a focus on cyber security awareness.
- The position offers a salary of £25,000 to £30,000 and requires a minimum of 1-2 years of relevant experience.
- Benefits include company events, a pension scheme, private healthcare, 25 days of holiday, and additional allowances.
Due to location and role requirements you would need access to your own vehicle.
Our client provides business managed IT and consultancy to clients across East Anglia and London with IT, voice, connectivity, mobile and security solutions, and services.
It's an exciting time to join the team and enjoy being part of a dynamic business, as theye continue their growth.
Currently recruiting for a suitable candidate to join their team, desk-based role, of 1st & 2nd Line IT Support Technician.
If you are a solid team player with outstanding technical skills, dedication to delivering customer service excellence, and a genuine drive to move forwards in your career, we would very much like to hear from you!
The position is varied, and you will work with clients operating in many different sectors of business and industry ranging from care to law firms.
The role is a blend of PSA, RMM and telephone based remote support delivered from our office - a good telephone manner is essential!
You must be able to demonstrate your ability to take ownership of issues and see them through to a successful resolution in the most efficient, effective, communitive, and timely manner for the client.
You will have skills in the following areas:
* Microsoft 365 and its offerings such as Exchange, SharePoint, Azure AD and Endpoint Manager. You will be required to configure and maintain Microsoft 365 Tenants.
* Microsoft Office applications (Outlook, Teams, OneDrive, Word, Excel, etc).
* You will be proficient in installations and setup of Windows 10/11 and Mobile Devices.
* You will install and configuring appropriate software for end users.
* Diagnosing and troubleshooting IT issues. For example, in Exchange troubleshooting mail flow, configuration, and client issues.
* You will be familiar with tools used to diagnose IT issues. For example, you will know how to utilise Event Viewer and Command Prompt.
* Cyber security awareness is a must, and you will develop knowledge of antivirus protections and best security practices.
Benefits:
* Company events
* Company pension
* On-site parking
* Private Health care
* Private Dental care
* 25 Days Holiday Plus Public Holidays
* Car Allowance
* Phone Allowance
* Commission
* Cycle to work scheme
For more information on this position, please contact Just Recruitment Group Ltd on telephone (phone number removed) quoting job reference (phone number removed).
Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.
