SonicJobs Logo
Left arrow iconBack to search

Bureau Accounting Relationship Manager

WTW
Posted 19 days ago, valid for 6 days
Location

Ipswich, Suffolk IP15BH, England

Salary

£30,000 - £36,000 per annum

info
Contract type

Full Time

By applying, a Reed account will be created for you. Reed's Terms & Conditions and Privacy policy will apply.

Sonic Summary

info
  • The role of a Bureaux expert requires providing high levels of technical leadership and managing complex query resolutions while maintaining strong relationships with various teams.
  • Candidates must possess excellent technical knowledge of the Bureaux and have experience in query and issue resolution, with a focus on improving practices and procedures.
  • The position demands superior communication skills, the ability to influence others, and effective management of personal workload to prioritize urgent activities.
  • A minimum of 5 years of experience in a similar role is required, along with proficiency in standard office applications such as Microsoft Outlook, Word, Excel, and PowerPoint.
  • The salary for this position is competitive and commensurate with experience, reflecting the expertise and leadership expected in this role.
A specialist Bureaux expert providing high levels of technical leadership, facilitates complex query resolution, manages key metrics and has excellent relationships with Accounting Teams, Xchanging and Business Units.   The Role:
  • Provide technical solutions to issues
  • Manage the metrics to ensure all action is taken to achieve these 
  • Management of B&DD positions, hands on as necessary to reduce the bad debt position
  • Provide guidance in the recovery of funded positions
  • Ensure ongoing relationships whilst providing clear liaison between BUs, A&S Ipswich and Mumbai and Xchanging
  • Provide strong visibility within the BUs to facilitate resolution of queries
  • Handle escalations, prioritizing urgent activity
  • Attend all relevant meetings to achieve successful outcomes
  • Guide and support Mumbai on escalated issues, ensuring any training gaps are referred to the Team Leader so appropriate training can be given by the Tech Leader
  • Provide mentoring / knowledge sharing to ensure all necessary colleagues are upskilled and understand the role of the Bureaux Team and how the Bureaux works 
The Requirements:
  • Excellent technical knowledge of the Bureaux
  • Ability to add value to the technical resolution of complex issues
  • Superior and clear communication, with excellent verbal and written communication skills to enable direct negotiation of challenging and difficult issues at organizational levels
  • Strong impact and influence skills, including the ability to remotely influence others to meet agreed targets 
  • Clear understanding of escalation procedures and effective business communication routes
  • Good ability to plan and manage personal workload efficiently and effectively, correctly evaluating  importance and prioritising accordingly
  • Good working knowledge of internal and external processes
  • Ability to identify opportunities for improvements to practices and procedures
  • Experience of query and issue resolution
  • Proficient use of standard office applications including Microsoft Outlook, Word, Excel and PowerPoint
Equal Opportunity EmployerAt WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

Apply now in a few quick clicks

By applying, a Reed account will be created for you. Reed's Terms & Conditions and Privacy policy will apply.