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Due to their continued success, our client, a highly regarded Financial Services specialist based in Ipswich, is currently recruiting for a dedicated Team Leader to lead and motivate a busy team of Advisors. This is a fantastic opportunity to work for a leading business that recognise potential and promote from within.
Skills & Experience Required
- Proven experience of leading and motivating a customer service/financial services team, with a natural drive to motivate individuals to achieve the best results.
- Experience gained within the financial services industry or a similar regulated environment
- A strong desire to support the team in achieving their individual and client related targets in a positive manner
- Experience of mentoring and coaching individuals, understanding the need to adapt to the individuals learning style
- The ability to understand the needs of customers, and be focused on customer outcomes
- The ability to resolve complex customer problems / issues / complaints, and a strong understanding of customer service processes and systems.
- Strong communication and interpersonal skills to build effective relationships at all levels internally and externally
- Strong attention to detail
- Ability to work to strict deadlines with competing priorities
Key Duties & Responsibilities:
- Allocating work to the team, ensuring the Teams Service Levels are met
- Ensure all standards in line with client’s expectations of quality, productivity and performance are achieved by the team
- Planning and organising 1-2-1’s
- Ensuring that the team adhere to deadlines and all internally agreed key performance indicators, service standards and regulatory reporting requirements are met
- Delivering continual improvement within the team across the areas of technical understanding and competence, staff development, process efficiency, productivity and management information
- Overseeing complaints processes, seeking support from Compliance where necessary
Benefits:
- Competitive Salary
- Generous Pension Scheme
- Fantastic promotional opportunities
(V/12935)
