Senior Financial Planning Administrator

We are currently recruiting for a Financial Planning practice based in Ipswich who are looking to recruit a Senior Financial Planning Administrator to join their team. This role offers hybrid working 3 days office/2 days home.

Purpose of the Role :

To competently provide administrative support and servicing within FCA rules and the firm’s procedures to colleagues and clients.

Duties & Responsibilities :

• Comply at all times with the Compliance and Training and Competence Procedures of the firm.
• Comply at all times with the requirements of the Financial Services and Markets Act 2000, and the FCA Principles & Regulations.
• Ensure that clients are treated fairly and promptly.
• Providing administrative support to the Financial Services team to ensure deadlines are met.
• Providing comprehensive pre and post-meeting support for the Advisers
• Ensure full assistance with the preparation of valuation reports and documentation in readiness for client meetings
• Liaising with clients, providers and third parties
• Drafting Suitability Reports
• Updating all relevant systems and ensuring correct completion of necessary documents
• Create and maintain records and databases with client, financial and other data.
• Communicate with clients and insurance companies via telephone, email and post.
• Gathering, reviewing and interpretation of information
• Attend client and /or insurer meetings as and when required
• Ensure that any client complaints are referred immediately to the Managing Director and Training and Compliance Officer.

IT skills:

•  Experienced in using Microsoft Office - Email, Word and Excel.
•  Ability to competently use all in-house and external systems as adopted by the company.

Personal Profile:

• Good literacy and numeracy skills and the ability to write letters and communicate complex insurance matters to clients in a clear and concise manner
• Committed team player - supportive of other team members and offering assistance as workload dictates
• Proven experience as a Financial Services Administrator, preferably with exposure to supporting Financial Advisers in a technical administration capacity for a min 12m period
• Knowledge across investments, pensions and protection/life cover with any tax or trust exposure a significant bonus
• Attention to detail with excellent organisational & planning skills with ability to prioritise workloads
• Flexible approach to work
• Able to develop and maintain excellent working relationships with colleagues, customers, insurers and service providers.
• Able to act on own initiative and to use experience and judgement in making decisions -including when to refer to senior staff member