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We are delighted to be working on behalf of a leading company in the Ipswich area who are looking for a Customs Coordinator to join their team. If you are looking to become part of a forward thinking company that offers genuine career progression and many other benefits this one’s for you!
Key Duties:
- Responsible for the submission of accurate export and import customs entries in a timely manner.
- Completing appropriate due diligence checks and following escalation processes where needed.
- Producing and/or collecting essential shipping documentation required from customers and suppliers.
- Responsible for maintaining client satisfaction by delivering best-in-class customer care, maintaining regular communication by phone and email, effectively resolving queries, issues and delays and continuously proposing solutions to improve clients’ experience.
- Keeping up to date with changes in regulations, laws and customs procedures.
Previous Skills & Experience:
- Minimum 2 years’ experience in completing import customs entries in a freight forwarding environment is essential.
- Excellent working knowledge of import and export customs procedures, tariff code, classification, commodity codes.
- Excellent attention to detail with high levels of accuracy.
- Excellent communication skills with the ability to delivery excellent customer service.
- Self-motivated, reliable, trustworthy and hardworking.
- Willingness and ability to learn quickly new skills and working practices.
