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Complaints Handler

Employment Specialists Ltd
Posted 11 hours ago, valid for 11 days
Location

Ipswich, Suffolk IP15BH, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Join a respected name in the Insurance industry as a Customer Complaints Handler, focusing on client care and support.
  • We seek an empathetic, solutions-oriented professional with proven experience in complaints handling or customer service, ideally within Insurance or financial services.
  • The role involves addressing client concerns, conducting thorough investigations, and providing timely resolutions while maintaining clear documentation.
  • Strong communication and problem-solving skills are essential for building trust and exceeding customer expectations in this dynamic environment.
  • The position offers a competitive salary of up to £30,000, along with benefits and opportunities for professional growth.

Join a respected and established name in the Insurance industry as a dedicated Customer Complaints Handler, ensuring each client feels heard and supported. We're looking for an empathetic, solutions-oriented professional who is eager to make a difference in customer service standards.

The role as Customer Complaints Handler:

In this role, you'll be pivotal in representing our client's commitment to client care, handling each complaint with diligence, clarity, and care. Your communication and problem-solving skills will be essential in building trust and delivering resolutions that exceed customer expectations.

Your responsibilities as Customer Complaints Handler:

  • Serve as the initial contact for clients raising concerns, addressing each case with a professional and empathetic approach
  • Conduct thorough investigations, gathering necessary details and documentation to fully understand each situation
  • Offer timely and accurate resolutions, adhering to the company's policies and industry standards
  • Document and manage all communications related to complaint cases, ensuring detailed and clear records are maintained
  • Work closely with other teams to analyse recurring issues and identify ways to improve the overall customer experience
  • Report on trends in customer complaints and provide valuable feedback to support ongoing improvements

About You:

  • Proven experience in complaints handling or customer service, within Insurance or financial services
  • Exceptional communication skills and the ability to work with customers and stakeholders across all levels
  • Strong analytical mindset to resolve complex cases with precision
  • Capable of managing challenging conversations with empathy and professionalism
  • Familiarity with relevant regulations and industry standards
  • Organised, detail-oriented, and comfortable working in a dynamic, fast-paced environment

What's on Offer for the position of Customer Complaints Handler:

Be part of a forward-thinking, market-leading company where your contributions will be valued. In addition to a competitive salary of up to £30,000, you'll enjoy a range of benefits and opportunities for professional growth.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.