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- Team Management: Oversee daily team activities, optimising resources and ensuring quality service delivery. Allocate work effectively and monitor team productivity to meet KPIs.
- Support and Development: Conduct one-to-ones and performance reviews, and ensure all team members have clear SMART objectives. Organise training, coaching, and mentoring to ensure team members are fully equipped to perform their roles.
- Process Improvement: Maintain and improve internal processes, ensuring effective cross-team communication and documentation. Participate in cross-team meetings to enhance efficiency.
- Customer Relationships: Ensure all documentation is indexed accurately and distributed efficiently. Provide ongoing support to internal teams, acting on feedback to drive service improvements.
- Strong organisational, leadership, and interpersonal skills.
- Ability to manage team productivity and prioritise tasks effectively.
- Excellent attention to detail and experience in a process-driven environment.
- Strong administrative and analytical skills with the ability to handle sensitive information.
- IT proficiency, ideally with claims or insurance systems.
- Self-motivated, adaptable, and able to meet new challenges head-on.
