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A Manufacturing and Production client of ours in the Ipswich area are recruiting a Warranty Analyst to join their team. This is a full-time permanent position working Monday - Thursday 8.15am - 5.00pm and Friday 8:15am - 4:45pm with every other Friday off. Paying between 30,000 - 35,000 per annum depending on experience.
Reporting to the Customer Experience Manager, key duties include but are not limited to:
- Reviewing and processing warranty claims consulting with service/engineering departments as necessary
- Preparing and reporting the departments KPI's through scheduled data extracts
- Using data analytics as the basis for business change; presenting evidence-based recommendations for improvements to design & manufacture of our products
- Managing the warranty returns process, including communications with dealers and suppliers about product returning for investigation
- Managing warranty registrations, ensuring appropriate documentation is stored to validate warranty periods
- Auditing & training our dealer partners (local and abroad) on warranty processes to minimise the negative impact of vehicle faults to our customers.
- Supervising warranty interns during their annual placement
- Taking on specific projects as requested & other duties as required in the daily running of the customer care department.
Skills and Experience required to be considered for this Warranty Analyst position:
- Educated to degree level or equivalent in a business/finance field desirable
- Excellent communication skills
- Experience working independently as this is a sole role
- Ability to summarise and communicate results from large amounts of data both visually and in words
- Previous experience in an Analyst or Warranty Administrator role.
- Ability to analyse and compile necessary data, then present recommendations to management
- Proficient in Microsoft based applications and IT literate
- Ability to work well under time pressure
- Experience with Oracle E-Business Suite is desirable
Great Benefits to working for this company include:
- A nine-day working fortnight (every other Friday off work)
- 30 days holiday inclusive of bank holidays
- Company pension scheme (up to 6% employer contribution)
- Life assurance scheme
- Company sick pay scheme
- On-site golf course and football pitch
- Employee Assistance Programme
- Long service awards
- Perks at work (discounted cinema tickets etc.)
If you feel like you meet the above criteria & would like to be considered for this Warranty Analyst position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat. #officejobs
