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- Provide technical advice and support to clients, client servicing / sales teams on Wordings related matters
- Provide comparisons between differing contract Wordings
- Identify improvements and recommend amendments to contract Wordings
- Apply technical wordings to real claim scenarios and identify any possible gaps in cover with solutions
- Self-manage, monitor and prioritise own workÂ
- Update and maintain electronic wordings files
- Attend meetings with client / sales teams
- Attend client / insurer meetings when required
- Negotiate with Insurers (if required)
- Support the drafting or presentation of technical training (if required)
- Organising, time management and planning
- Evaluating and resolving challenges
- Self-development
- Focus on Customer/Client Servicing Teams’ requirements
- Adjusting to Change in a positive manner
- Building Relationships (internally and externally) at all levels
- Investigating Issues
- Problem Solving
- Proactivity
- Good verbal and written communication skills
- Attention to detail
- Logical thinking skillsetÂ
- Respect, openness and honesty in a professional manner
- Ability to learn new processes and systems, and adapt to change
- Ability to prioritise and organise own workload / tasks
- Ability to work independently and as part of a team
- Ability to work under pressure and meet tight deadlines when required
- Imagination (to put self into a clients’ position to imagine claims scenarios to test cover)
- Ability to adapt communication / output to different recipients
- Negotiation (if required)
- Knowledge of commercial insurance(s)Â
- Knowledge of contract wordings / insurance coverages
