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Job Title: Case Manager / Senior Case Manager
Location: Ipswich (Remote)
Salary: up to £56,000 (pro rata) depending on experience + company car
Job type: Full time, Permanent or Contract
Hours of Work: 28 - 40 hours per week
About:
Ben Holden Ltd established in 2009 provides specialist rehabilitation services for adults and children, including case management, speech and language therapy, neurological occupational therapy treatment, moving and handling assessment and training and vocational rehabilitation.
About the Role:
Case Managers (in the personal injury/clinical negligence arena) use their specialist knowledge and experience to make clinical recommendations for medical, therapy, equipment, housing and care needs to individuals affected by catastrophic injury.
They act as the central point of contact for the multiple and varied professionals who may be involved in the initial rehabilitation and on-going support.
The Case Manager will have a small number of clients, the aim of the role is to assist them to get back to, as close as they are able, their pre-injury status.
The Case Manager will be supporting clients with their on-going litigation claims, and rehabilitation as well as on-going support post settlement.
The Case Manager will work with the client to establish what is important to them and then use their skills and experience to support them to achieve these goals.
The role may be worked on a flexible basis, work may be undertaken from home, visiting clients across East Anglia and you may be expected to attend the office in Ipswich occasionally.
RESPONSIBILITIES INCLUDE
- Managing a small caseload of clients, building relationships with them and the people who matter to them, to assist them to achieve their goals;
- Completing assessments and writing formal reports, either as an initial assessment or to provide on-going updates on the client’s progress;
- Making clinical recommendations for therapy, equipment or care and co-ordinating this on an on-going basis;
- Arrange and chair MDT meetings where these are required;
- Work as part of the litigation claim, being able to follow the instructions of the legal team;
- Assist with planning the care, recruitment, supervision and monitoring of support workers when these are required (under the direction of the Registered Manager);
- Monitor the safety and well-being of the client, making any interventions deemed as necessary;
- Have regular communications with the instructing parties, the client, their families and other professionals involved in the rehabilitation plan;
- Conducting ongoing assessments, outcome measures and monitoring of the client’s situation;
- Always act as an advocate for the client and their needs;
- Be able to source appropriate services from other specialists to meet the client’s needs;
- Adhering to relevant regulations and professional guidelines to promote client well-being and maintain client safety;
- Be involved in regular training and CPD activities, internally and externally.
- Be involved in various company projects or groups;
- To participate in regular supervision;
- To be part of the on-call rota to provide support out of hours.
About you:
- Must hold a relevant professional qualification and experience of working in their profession: occupational therapy, physiotherapy, clinical psychology, social worker, nurse;
- Current registration with relevant professional body which must be kept updated;
- Must hold a full driving licence and be confident in driving;
- Must have a clear communication style, be able to speak with clients, their families, other professionals and legal teams;
- Must be confident in the use of IT;
- Must be able to write a professional report with competent use of spelling and grammar;
- Must be able to always hold difficult and challenging conversations and advocate on behalf of the client;
- Must be able manage a busy case load and plan own time and diary;
- Must have an understanding of safeguarding legislation and how this applies to keeping people safe;
- Must be used to working in line with company policies and procedures
Please Note:
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience and relevant job titles of: Lead Case Manager, Case Management Specialist, Case Management Supervisor, Client Services Manager, and Client Care Coordinator.
