Back to search
Bristow Holland is seeking a dynamic and motivated Service Desk Analyst to join a team that combines technical expertise with exceptional customer service. This fully remote position offers the opportunity to work with diverse technologies while contributing to a collaborative and supportive environment. You’ll provide first-line support to both external customers and internal users, ensuring seamless and efficient resolutions to technical issues.
As a Service Desk Analyst, you will play a pivotal role in delivering exceptional support experiences. From triaging tickets to contributing to knowledgebases, your work will be vital in resolving technical issues and supporting users across various platforms.
Responsibilities:
- Provide first-line support to staff, partners, and customers, ensuring excellent service delivery.
- Triage and prioritise support tickets in alignment with Service Level Agreements (SLAs).
- Conduct Tier 1 investigations, guiding users through troubleshooting and resolution steps.
- Assist users with self-service resources for simple requests.
- Fulfill basic service requests, such as user account management and password resets.
- Contribute to both internal and external knowledgebases, ensuring content is accurate and helpful.
Key Skills:
- Proven experience in first-line IT support.
- Proficiency in Office 365.
- A passion for delivering outstanding customer experiences.
- Strong organisational skills with the ability to prioritise tasks effectively based on urgency and impact.
- Excellent communication skills to engage effectively with partners, customers, and internal users.
- A meticulous and methodical approach to troubleshooting, ensuring thorough and efficient issue resolution.
- The ability to build strong relationships and credibility with both internal teams and customers.
