IT Support Technician

IT Support Technician
Ipswich
Hybrid working
35,000
Excellent benefits!

A client of ours in the Ipswich area are recruiting an IT Support Technician to join their team. This is a full-time permanent position working Monday - Friday 9.00am - 5.00pm and paying 33,000 - 35,000 per annum depending on experience. Hybrid working is available after a successful probation, working 3 days in the office and 2 from home.

Primarily a second line role, the IT Support Technician will be a point of contact for end-users, providing updates and ensuring identified faults are assigned the correct level of priority and attention.

Reporting to the IT Manager, key duties include but are not limited to:

• Provide second-line support handling escalated issues.
• Maintain system infrastructure (Active Directory, Azure AD, LAN, firewalls, Exchange/Office 365).
• Perform proactive tasks (patching, firmware updates, security management, system documentation).
• Resolve escalated server and network performance issues.
• Troubleshoot and resolve complex technical problems.
• Manage third-party relationships and suppliers.
• Assist with IT capacity planning and enhancements.
• Set up new desktops/laptops (remote or on-site).
• Keep documentation up to date.
• Attend external sites for issue resolution and proactive maintenance.
• Please note periodic out-of-hours/on-call work may be required.

Skills and Experience required to be considered for this IT Support Technician position:

• 3+ years' experience on a helpdesk, technical support, or similar role
• Excellent knowledge of Microsoft Windows Server operating systems
• Good Knowledge of backup and DR services (Azure)
• Experience supporting larger organisation (250 headcount +)
• Experience managing switches and routers
• Strong knowledge of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs
• Access to own vehicle required.

Great Benefits to working for this company include:

• Bonus
• Life Assurance
• Healthcare
• 20 days annual leave rising to 25 after 1 years' service
• Train and development
• And more!

If you feel like you meet the above criteria & would like to be considered for this IT Support Technician position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat.