The Service Team Leader will ensure that FINEX FI are working in adherence to WTW's operational requirements.The Role:

Reports into the FINEX FI Practice Manager
Ensures that all client documentation is accurate and CEM compliant
Subject Matter Expert for the FINEX FI SPOE process
Ensures that FINEX FI are compliant with WTW Group policies, procedures, and service standards
Assists the FINEX FI team with the resolution of complex process queries
Proactively manages FINEX FI's operational metrics
Assists in the implementation of new initiatives and procedures where required
Maintains a culture of continuous improvement by identifying areas of weakness within the business that may be improved
Acts as a pillar for best practice, upholding this within FINEX FI
Supports and liaises with the A&S function on credit control matters
Fosters and maintains collaborative relationships with associates in the Mumbai Placing and Billing team
Nurtures and maintains a culture of continuous process improvement
Manages the compliant processing of insurance contracts as dictated by the FCA, contract certainty, and WTW requirements
Has a clear understand of WTW's placement policies and procedures, and is able to explain these to the FINEX FI team as required

The Requirements:

Essential: A proven track record of delivering high standards of client support services
Essential: Team player
Essential: Strong communication skills
Essential: Strong time management and organisational skills
Essential: Proficiently computer literate with regards Microsoft Office
Preferable: Experienced knowledge of insurance and insurance markets

Equal Opportunity EmployerAt WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

FINEX FI Service Team Leader

Commercial Underwriter

Downstream - Account Executive

Credit Controller