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- Annual Salary: £23,000 - £29,000
- Location: Ipswich
- Job Type: Full-time, Office-based
A dedicated Loan Admin Officer is sought to join a dynamic team within a growing company. This role involves managing various loan portfolios, ensuring optimal post-completion servicing for multiple clients. The ideal candidate will be committed to excellence in service delivery and customer satisfaction.
Day-to-Day Responsibilities:- Review and Process Requests: Accurately handle information requests within agreed timelines, ensuring compliance with service level agreements.
- Customer and Advisor Interaction: Address standard loan enquiries promptly, providing reliable and up-to-date information.
- Account Management: Make amendments to customer accounts adhering to procedural and regulatory standards.
- Financial Management: Inform customers of due payments, manage collections according to BACS rules, and process financial transactions accurately.
- Loan Security and Compliance: Manage the release of loan securities upon fund receipt and ensure loans approaching expiry are followed up appropriately.
- Professional Liaison: Maintain professional relationships and streamline processes by working closely with clients, third parties, and internal teams.
- Continuous Improvement: Report system or loan discrepancies and recommend improvements to enhance service delivery.
- Numerical Proficiency: Strong mathematical skills for accurate calculations related to figures, instalments, and interests.
- Communication Excellence: Outstanding verbal and written communication skills are essential.
- Attention to Detail: High precision in information recording and processing is crucial.
- Team Collaboration: Ability to work effectively within a team, supporting colleagues and fulfilling commitments.
- Adaptability and Learning: Quick to learn new systems and concepts, adapting to changes.
- Customer Sensitivity: Capable of managing sensitive conversations with empathy and professionalism.
- Proactivity: Always looking for ways to improve processes and outcomes.
- Technical Skills: Proficiency in Microsoft Office is required.
- Experience in the lending industry.
- Understanding of specialist finance in the UK.
- Familiarity with financial services regulations.
- Previous customer service experience.
- Knowledge of loan redemption processes.
- Industry-recognised qualifications are advantageous.
- 25 days annual leave plus bank holidays.
- Life assurance at twice the annual salary.
- Generous pension scheme with up to 5% company match.
- Comprehensive Employee Assistance Programme.
- Recognition schemes and access to an on-site counsellor.
- Active Sports & Social Committee events.
- Free fruit Wednesdays and access to a private bike store.
- Complimentary beverages available.
To apply for the Loan Admin Officer position, candidates are encouraged to submit their CV and a cover letter detailing their relevant experience and their passion for the role. This is an opportunity to contribute to the success of a company committed to high standards of service and customer care.
