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- Assisting with post and communications
- Co-ordinating photocopying and filing for the team in conjunction with Central Office Services
- Preparation of forms and paperwork necessary for the conduct of client files, to include file closing and opening
- Day-to-day support to our fee earners
- Working closely with the PI team to input all data received from claimants and submit claims on behalf of the fee earners
- Sending instructions to medical agencies for treatment and/or appointments
- Requesting medical records
- Collecting ID documents from clients and liaising with our Central File Opening team to ensure all client files are opened
- Dealing with requests for information; checking archived files for payments etc
- Updating clients regularly on behalf of the team
- Calls to/from clients, third parties and medical agencies
- Maintain each client file in accordance with the requirements of the firm’s ISO standard, benchmarks and the SRA
- Attend any relevant meetingsÂ
- Run monthly reporting and distribute to appropriate external recipients
- Carry out any reasonable duties as may be directed by the Partners/Management/Team Members of the firm
- some office based experience in an administrative role
- a good telephone manner
- great interpersonal skills
- the ability to prioritise workload
- a flexible approach to your work
- the ability to remain calm under pressure
- excellent client service
- knowledge of how to use office equipment
- capable of maintaining client confidentiality at all times
