Job Title: Account Manager

Location: Ipswich / Hybrid

Salary: Depending on experience

Job type: Permanent, Full-time

The role

We have various opportunities within our Client Services team, we are looking for an Account Manager and or a Senior Account Manager, depending on experience.

In this role, you’ll be the main day-to-day contact for a group of assigned clients. You’ll ensure the smooth running of digital marketing campaigns and act as an extension of our clients' teams. You'll update them on progress and advise on potential opportunities that align with their goals and budgets.

You will organise client meetings, both virtually and in person with the assistance of our Client Services Coordinator and be an active contributor in quarterly business reviews (QBR’s) and on occasion work closely with the commercial team on pitches.

The person

As an Account Manager you’ll be adept at building and nurturing relationships, both internally and with clients. Building trust and collaboration are key. You will demonstrate strong communication skills, maintaining open and transparent communication with internal teams and clients. You will be an active listener, gaining insights and feedback ensuring everyone is aligned on goals and expectations.

You’ll be dependable, resourceful, and innovative in finding solutions that align with the needs, objectives and budget of our clients, working with your team to share ideas and come up with solutions.

Staying up to date with the latest digital marketing trends and tools, you’ll actively participate in knowledge sharing sessions to remain at the forefront of the industry, gaining insights to enhance client strategies. You’ll also contribute, consult, and influence effectively in meetings.

As an Account Manager you’ll manage multiple accounts simultaneously and you’ll need to effectively manage and prioritise tasks. Attention to detail is critical, as you’ll review campaign elements to ensure accuracy and consistency.

What we can offer you

We operate a hybrid working model, where our team can choose to work from home, in the office, or a mixture of both. We come together twice a month for full agency days, and for team days. It would be beneficial to be local enough to our Ipswich office to be able to travel in for team days, to enable cross team knowledge sharing and learning opportunities, along with face-to-face client meetings.

You can find details of our benefits on our website, but alongside enhanced pension contributions, annual salary reviews, and team building socials we also offer;

• Financial wellbeing support with Bippit

• Free Private medical cover with Vitality *

o Within Vitality, you have access to mental health support, menopause support with Peppy, rewards for being active (like free Nero coffee, money off Apple watches, cinema vouches, Money off with Mindful Chef)

• Free gym membership

• Monthly massages (office based)

• Lieu day for charity or volunteering

• Time off to donate blood

• Access to Tech scheme*

• Access to electric car scheme*

• Access to cycle to work scheme*

Alongside other perks and socials.

Some benefits are subject to a successful probation period *

The process & how to apply

• Firstly, please review the full job description to get more detail on the role, the technologies and experience we are looking for.

• You can apply by submitting your CV through our career page. This comes directly through to our careers inbox.

• We will then share some initial questions along with a return date. This is the ideal time to showcase your passion, enthusiasm and skillset.

• Once you have returned the questions, your CV and supporting questions will be reviewed.

• If you are successful, we will organise an initial culture call with you to get to know you, your experience and talk through the role and Crafted in more detail.

• Following on from the culture call you will be invited to a final face-to-face interview, where you will meet with our team.

• During this final stage interview there will be an interview task, which we will send across to you to review. Once reviewed we’ll organise the interview allowing enough time to prepare.

• If you have not been successful in being shortlisted, we aim to be in touch as soon as possible.

Making interviews accessible

We understand the interview process is nerve wracking, and in some cases reasonable adjustments will need to be made for candidates who may find interviews difficult.

Please let us know if we can do anything to assist with your interview, below are some ideas of what we can do but we are always happy to receive guidance.

• You will be assigned a mentor from our People Team during your visit with us.

• A pre interview tour of the Crafted office to familiarise yourself with your surroundings.

• We will do our best to arrange your interview at a time that suits you.

• We can take breaks during the interview process if needed

• We can have an informal walk through of the interview process ahead of the day.

Post interview

We will aim to come back to you with feedback as soon as possible.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience or relevant job titles of; Client Services Manager, Customer Success Manager