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Customer Care Expert
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every interaction matters? If so, we have the perfect opportunity for you! Our client, a leading name in their industry, is on the lookout for a dedicated Customer Care Advisor to join their vibrant team in Ipswich on a 6-month fixed-term contract.
About the Role:
As a Customer Care Expert, your primary responsibility will be to engage with potential and existing customers, answering their queries and providing information about our comprehensive range of products and services. You'll play a crucial role in ensuring customer satisfaction by:
- Handling calls and emails with professionalism and a friendly demeanour.
- Processing orders and preparing necessary correspondence with precision.
- Liaising with transport hubs, depots, and clients to ensure smooth operations.
Working Hours:
- Full-time position with standard hours from 7:30 AM to 5:00 PM
Location:
- Central Ipswich
What We're Looking For:
The ideal candidate will possess:
- Strong spoken and written English skills (minimum Grade C in GCSE English Language).
- Excellent negotiation and organisational abilities.
- Outstanding communication skills across all channels.
- A positive, flexible attitude and the ability to work under pressure.
- Proficiency in MS Excel and Office applications.
- A genuine passion for customer service and teamwork.
- Prior experience in the plant hire industry is a plus!
Ready to Make an Impact?
If you're excited about this opportunity and believe you have what it takes to excel in this role, we want to hear from you! Apply now and take the first step towards joining our clients fantastic team!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
