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Customer Care Operative - New Build Housing

Skilled Careers
Posted 2 days ago, valid for 12 days
Location

Ipswich, Suffolk IP1 3EL, England

Salary

£38,000 per annum

Contract type

Full Time

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Sonic Summary

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  • Our client is a reputable House Builder in East Anglia, constructing approximately 550 units annually.
  • They are seeking a Customer Care Operative (Technician) to join their growing Customer Care team due to an increase in units delivered.
  • The role involves addressing defects in post-completion properties, providing high-quality customer service, and performing various maintenance tasks within occupied homes.
  • Candidates should have a background in joinery or other trades, with experience in a similar role for a house builder, and the position requires travel across the region.
  • The salary for this position is up to £38,000, and applicants should have relevant experience in multi-trade works.

Our client is a well respected House Builder with a reputation for delivering homes across East Anglia. As a region, they build circa 550 units per annum.

Owing to a vast increase in units delivered and continued & exciting growth plans they are looking to add an additional Customer Care Operative (Technician) to their existing regional Customer Care team.

You will be working on post-completion properties ensuring all defects are rectified within a professional and timely manner, working in customers homes, liaising with customers on issues raised and putting right, within their 2 year defects period.

The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within occupied homes.

This includes works from: Carpentry, Plumbing, Decorating, Painting, Mastic, Tiling etc throughout the warranty period.

The role:

  • Meet with customers in their homes and carry out works to a high-quality and timely manner.
  • Working along-side contractors as necessary to ensure all works are carried out as necessary.
  • Keeping the company updated regarding works that are finished.
  • Travel across the region covered as necessary.
  • Adhering to Health & Safety policies at all times.


Skills Required:

  • Preferable Joinery background but other trades to be considered.
  • You must have experience working for a House Builder within a similar role such as Multi Trader / Operative.
  • Experience with the following Multi Trades works to be carried out include Plumbing, Carpentry, Painting, Decorating, Tiling, Mastic, Easing doors/floorboards etc.

On offer:

  • Basic salary up to £38,000
  • Fully expensed vehicle
  • Tools provided
  • Company uniform
  • 23 days annual leave
  • Bonus
  • Pension
  • Healthcare

 

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