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- Draw on expertise within specialist technical teams within the BU and across the Group for clients as required
- Managing a portfolio of clients that renew their cyber insurance programme throughout the year, ensuring that the solutions delivered meet the clients’ demands and needs and deliver profitable businessÂ
- Support senior colleagues with more complex placements to determine appropriate solutions, structure, price and placement strategies that meet the clients’ demands and needs and deliver profitable business for a range of clients
- Accountability for client service and relationship development direct with individual clients and with specialisms across WTW GB
- Ability to understand a client or prospect’s business, situations, opportunities, problems and key issues
- Negotiate placements with the insurance market
- Prepare and issue market submission emails to obtain quotations
- Completion of broking and Fair Market Appraisal system in real time
- Work with senior colleagues in determining appropriate solutions and structuring and pricing the deal for complex accounts
- Identify appropriate insurers and determine placing strategy in line with the broking protocol
- Participate in information gathering exercises with clients and prospects
- Participate in Insurer, client and wording discussions. Recording accurate meeting notes.
- Ensure ongoing compliance with WTW guidelines and procedures.
- Complete compliance processing of contracts as per FCA and contract certainty requirements
- Assist with loading of data into the relevant WTW Systems
- Support and deliver the end-to-end ongoing client service, adhering to standardised policies, procedures and service standards
- Support the BU in accurate budgeting, forecasting and tracking of revenue
- Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels
- Working with senior colleagues in the development of service plans that define the engagement and timing of engagement with the client
- Creating and finalising quotation and certificate documentation to be approved and issued
- Ensure adherence to Group policies, procedures and all regulatory requirements
- Willingness to work towards ACII and cybersecurity qualifications as appropriate
- Delivering high levels of client service and broking in line with WTW operating procedures. Supporting timely client service delivery within the required performance metrics
- Building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists
- Proactively develop technical knowledge and capabilities through Cyber “on-the-job” training and attendance of Insurer, Client and Wording discussions.
- Working alongside senior colleagues to develop broking techniques, strong negotiation and influencing skills
