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Maintenance Operative

Persimmon Homes
Posted 2 days ago, valid for 18 days
Location

Ipswich, Suffolk IP1 3EL, England

Salary

not provided

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Contract type

Full Time

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Persimmon Homes is seeking a candidate for the Customer Care Team to provide high-quality remedial and maintenance works for customers in their new homes.
  • The role requires experience in homeowner maintenance, particularly in painting and joinery, with a competitive salary offered based on experience.
  • Candidates should possess a current CSCS Card and a Full UK Driving Licence, with additional qualifications such as a PASMA certificate and First Aid being advantageous.
  • The position emphasizes excellent customer service skills and the ability to manage workloads in accordance with set SLAs.
  • Persimmon offers a comprehensive benefits package, including a contributory pension, life cover, healthcare, and a bonus structure.

From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential.

Were Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities across the UK and delivering around 10,000 homes a year. We have 29 operating businesses in England, Wales and Scotland, three house-building brands and three off-site manufacturing facilities.

Were looking for people like you, and this could be your opportunity to start Building Your New Possible.

What is the role?

This is an exciting opportunity to join the Customer Care Team. The role typically reports to the Customer Care Operations Manager.

The purpose of the role is to provide a variety of high-quality remedial and maintenance works for customers in their new homes, providing maintaining high standards of customer experience.

The role will include:

  • Manage and prioritise workloads in order to complete high-quality remedial works in a timely manner and in accordance with set SLAs.
  • Provide quality remedial works, ensuring compliance under the Persimmon Pledge and Customer Care Policies and Procedures.
  • Minimise costs associated with remedial works and adhere to the sign-off and cost recording policies, identify all contra-charging opportunities.
  • Complete all required online reporting via the Operative App, facilitating accurate record keeping of defect resolution and root cause analysis.
  • Liaise with and monitor subcontractors where appropriate, to complete inspections of reported defects, providing full details of agreed works to both the customer and the Customer Care Co-ordinators.
  • Comply with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team

What experience, qualifications and skills are we looking for?

  • Ability to be competent in all aspects of homeowner maintenance, including maintenance of machines and tools
  • Painting and Joinery experience is required
  • PASMA certificate is advantageous
  • Excellent customer service skills
  • Conversant with Microsoft Office
  • Current CSCS Card (Construction Skills Certification Scheme)
  • First Aid qualification would be advantageous
  • Full UK Driving Licence is required

Whats in it for you?

The Salary & Benefits package

  • Salary competitive (DOE)
  • Contributory pension
  • Life cover
  • Healthcare
  • Bonus

When you join us, the futureis yours to explore. You can realise your full potential through industry-leading training and clearly signposted career paths. Persimmon iswhere hard graft and team spirit means real variety,satisfaction and rewards. A place where you can be at your best,andevengo beyond what you thought you were capable of. If this sounds like the place for you, apply today and start Building Your New Possible.

Persimmon are Proud Sponsors of Team GB

No Agencies please Persimmon will not accept speculative CVs as a means of introduction

Persimmon is an equal opportunities employer. We are committed to encouraging equality, diversity and inclusion among our workforce and eliminating unlawful discrimination.

Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

Apply now in a few quick clicks

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.