Neighbourhood Officer

Neighbourhood OfficerIpswichJob Role To provide an effective proactive Neighbourhood management service.To be responsible for the management of communal spaces, facilities and HRA land within Babergh and Mid Suffolk Districts with a focus on the health, safetyand the welfare of residents.Support colleagues within the Housing Service to provide excellent customer service, resolve complaints and develop service improvements based oncustomer feedback.To work collaboratively with other teams to ensure housing communities remain places where people want to live and lead healthy and independent lives.To be a visible presence in our neighbourhoods and communities identifiable and recognisable by residents.Key Responsibilities Be responsible for regular inspections of internal and external communal spaces that are designated for the use of the council tenants and leaseholders.Be responsible for arranging the removal and storage of goods from a communal space if the council tenants and leaseholders do not remove itemsthemselves.Be responsible for resolving any problems encountered or reported, often in conjunction with other service areas within the council.Work with colleagues across service areas to ensure that communal spaces are safe and far as is reasonably practicable and identified risks are eliminatedor managed.Be responsible for the management of council owned garages including the inspection of sites, reporting of repairs, arranging new lettings, terminations,serving a notice and arranging clearances.