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A fantastic opportunity has come available within our clients Litigation team, within Ipswich, Suffolk. This role is a fantastic opportunity to join a leader in their field. You will benefit from fantastic management, supportive team, career progression opportunities and benefits such as career progression opportunities, qualifications funded, regular events, on site counsellor, recognition scheme and much more.
This role's purpose is to proactively accounts that are going through Litigation, by ensuring that on a day-to-day basis you will communicate with customers primarily by receiving incoming and making outgoing calls to understand their circumstances.
Although accounts will be going through Litigation treating customers fairly is at the forefront, therefore working with customers to analyse their documentation including bank statements and income and expenditure forms to ascertain potential solutions for the customer and respond appropriately.
This role is an inhouse position, and no training contracts are on offer.
Duties:
- Manage a case load of accounts through the litigation process
- Understand the terms and conditions of a loan so that they may be clearly explained to, and met by, the borrower
- Ensure information relating to borrowers and their loans is current and accurately recorded on inhouse systems
- Ensure that customers are correctly informed of payments due, and that the collection of the required payment is made accurately and in accordance with BACS rules and those that are subject to a Court Order
- Report problem issues accurately, proactively and in a timely and professional manner, making recommendations as necessary and expressing balanced and technical opinions
- Manage any arrears and associated risks with borrowers to re-establish the loan to a performing basis, including taking inbound and making outbound calls from customers in arrears, analysis of customer information to understand what the best outcome is for their circumstances, drafting referrals to Team Leaders, Managers or Clients in accordance with mandate levels
Requirements:
We are ideally looking for an individual who has experience with producing court paperwork and working within a law environment.
Unfortunately we do require at least 1 years experience in a law position.
If you also have a degree in Law or related subject, this is highly desirable.
To discuss more, contact one of our consultants today or apply below to discuss.
