As a Switchboard Operator of the WTW Switchboard you will be a member of a small team of 5 operatives reporting into the Facilities department within Real Estate and Workplace Services. Each day the switchboard takes in excess of 600 calls covering both internal and external queries. Queries can vary from the redirection of calls to an individual / business unit to a request for a specific pension plan. Although the post is supervised, there are periods of time when an Operator is required to demonstrate a considerable level of initiative, so we are looking for a candidate who has similar experience, strong customer service skills along with the ability to navigate around new systems. The hours are shift based covering 8am to 6pm. (8-4, 9-5, 10-6). Contracted hours are 7 per day:Week 1 – Monday and TuesdayWeek 2 – Monday. Tuesday and WednesdayThis averages 17.5 hours per weekThe Role:Principal Accountability: Real Estate and Workplace Services – Facilities Services ManagerKey Responsibilities:

Answering calls from internal and external sources at the Willis Towers Watson main UK switchboard
Understand callers requirements to ascertain the correct department required
Keeping Disaster recovery calls for the WTW business colleagues
Maintaining team procedures and additional details to assist in call taking
Ability to work shift patterns covering 07:45 – 18:00 daily

The Requirements:Skills & Qualifications

Have a flexible approach to working within a busy team
Be very customer focused and able to work under pressure
Be a team player and able to set own goals and priorities
Have an excellent telephone manner to portray the professionalism of WTW

Equal Opportunity EmployerAt WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

Switchboard Operator Part Time

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