Client Services Coordinator

Alfred H Knight is seeking a proactive Client Services Coordinator to join our team. In this role, you’ll be responsible for coordinating appointments related to AHKES solid fuel laboratory services. As a client-facing position, you’ll ensure the highest standards of service are consistently met and exceeded. Your key duties will include managing client expectations and delivering accurate, timely reports on results and operations. This is a fantastic opportunity for someone with strong organisational skills and a commitment to delivering exceptional client service.

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people.

To be successful at Alfred H Knight you will need to display the following:

REQUIRED KNOWLEDGE AND WORK EXPERIENCE

Essential

• Strong communication skills and adaptable to the situation/culture.
• Ability to create/maintain relationships.
• Pro-active mindset and ability to "think ahead".
• Strive for perfection and keen eye for detail.
• Must work well under pressure.
• Good operational skills and ability to adapt to a fast paced intense environment.
• Knowledge of analytical content and industry standard methods - ISO/ASTM.
• Team player - support colleagues, management and the business needs.
• IT, AHKES systems and Microsoft packages knowledge.

Required Competencies

• Operational skills and good communication - These are key in order to solveproblems and assist in fluid situations.
• Flexible and adaptable to the environment - A fast paced environment that often requiresflexibility.
• Problem solver and level headed under pressure.

Required Work Experience

• Experience in day to day Laboratory operations environment and ability to understand operations is advantageous.
• Flexible and adaptable to the environment - A fast paced environment that often requiresflexibility.
• Follow the scope of the appointment as per client requirements however be pro-active andsolve operational issues when/if they arise.

Required Qualifications

• Undergraduate degree or equivalent professional certification and experience.

Travel / Rotation Requirements

• Travel as required both domestically and internationally.
• Must have a valid passport and ability to obtain visas as necessary.
• Must be available to work overtime & weekends where necessary.

We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.