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Call Centre Sales Advisor
Brentford, West London
An excellent opportunity to join a growing business in their sector. Our client is looking for a Call Centre Sales Advisor to join their Call Centre team in Brentford, London.
Responsibilities:
- Manage both inbound and outbound sales calls.
- Manage existing customer queries via telephone and email.
- Provide excellent level of customer service to our existing and potential
- customers and build long lasting relationship with customers.
- Maintain in-depth service knowledge and understanding of Access products and service and the features and benefits in comparison to competitors, tailor quotations based on the customers requirements and upsell ancillary products.
- Process deposits, communicate the customers requirements accurately and schedule follow up contact.
- Ensure accurate enquiry information is stored on the central CRM system with comprehensive information regarding customer requirements.
- Assist with performance reporting.
- Escalate complaints to the appropriate line of authority.
- Comply with all Health and Safety Legislation.
- Any other tasks assigned by the Line Manager and Senior Management.
Skills and Experience:
- At least 2 years of proven work experience in a Call/Contact Centre environment.
- Excellent verbal and written communication skills and great interpersonal skills.
- Complaint handling experience will be advantageous.
- Be proficient in MS Office skills.
- Well organised and self- driven individual with demonstrated ability to prioritize and effectively complete multiple tasks.
- A great team player and be comfortable working in a small team environment.
- Have the ability to work under pressure and meet deadlines.
About you:
- You are a natural salesperson with a can do attitude.
- You thrive on performance and positive results.
- Be adaptable and willing to learn.
Package: £25,500 per annum + UNCAPPED commission + competitive benefits.
- An excellent career in a fast-growing business
- Training & Mentoring program for great career progression
- Company Sick Pay
- Access to exclusive perks via Perkbox membership
- Long Service recognition
- 20 days holiday per year plus bank holidays
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