Back to search
Do you have 2-3 years' service desk experience? Do you have experience managing or supervising a service desk team?
I am recruiting for an immediate Service Desk Manager to work for an Isleworth-based client who specialises in creating bespoke security solutions for a range of different clients, particularly within the healthcare and educational sectors. The successful candidate will be working within the Customer Service team, reporting into the General Manager & Directors, and will primarily focus on providing excellent customer service and support to clients. This is an office-based, Monday - Friday position, working 8:30am-5pm Monday - Thursday (with 1 hour lunch break), and 8:30am-3:30pm on Fridays.
Main duties:
- Managing a small team of 2-3 Service Desk Co-ordinators
- Assist in handling various queries from clients
- Ensure excellent customer service is provided to all suppliers and clients through relationship and rapport building
- Managing incoming callouts and assigning work to engineers
- Complete job reports following all callouts, small works or maintenance checks and providing copies to the clients
- Process orders for new or spare parts when needed
- Ensure systems and databases are accurate and always kept up to date
- Leading and encouraging the service desk team.
Requirements:
- 2-3 years service desk/helpdesk experience (essential)
- Managerial or supervisory experience (desired)
- Confidence in handing difficult or complex queries and requests
- Experience scheduling engineer diaries/appointments
- Experience working within a security company (ideal but not essential)
- Excellent written and numerical skills, and exceptional IT skills, including in Microsoft office.
Benefits & Pay:
- Salary between £30,000 - £34,000 depending on experience
- Early finish every Friday!!
- Day off on your birthday
- Staff parking
- Pension scheme
- 22 days holiday + bank holidays (rising to 26 days with service)
- Aviva health insurance (after successful probation period)
