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Client: Housing Association in North London
Job Title: Contracts Officer
Start Date: ASAP
Contract: Ongoing Temporary Contract
Pay Rate: 27 per hour Umbrella LTD
About the Role:
We are seeking an experienced and dynamic Contracts Officer to join a leading housing association in North London. In this role, you will be responsible for overseeing the delivery of high-quality repairs and maintenance services, working closely with contractors, and ensuring that the housing association meets the needs of its residents.
As a Contracts Officer, you will play a vital role in assessing and improving the performance of contractors, ensuring that all service delivery meets our high standards, and helping create a best-in-class supply chain that is resident-focused. You will take a proactive approach to continuous improvement, ensuring that all performance indicators are met, and issues are addressed in a timely and effective manner.
Key Responsibilities:
- Oversee and manage contracts with repair and maintenance service providers, ensuring a high-quality service that aligns with resident priorities.
- Establish and review key performance indicators (KPIs) to evaluate contractor performance and identify areas for improvement.
- Support in procurement activities, including identifying potential supply chain providers and managing the competitive bidding process.
- Monitor and assess contractor performance using data analysis to drive improvements and enhance service delivery.
- Work closely with performance leads, regional repair leads, and repair officers to ensure all KPIs and processes are adhered to.
- Assist in developing and implementing effective void monitoring systems, ensuring proper reporting and quality control.
- Ensure all works are compliant with Health & Safety regulations and promote a safe working environment.
- Provide technical expertise to support teams in delivering a high-quality service.
- Foster strong collaboration with both internal and external teams to maintain and improve services for residents.
- Champion the resident experience and advocate for their needs across the organisation, escalating issues where necessary.
- Actively participate in contractor meetings, fostering effective relationships and improving service outcomes.
- Contribute to operational risk management activities and assist in ensuring all regulations are followed.
- Proven experience in contract management, project management, or a similar role.
- Strong negotiation and procurement skills.
- Excellent communication and interpersonal skills with the ability to work effectively with stakeholders at all levels.
- In-depth knowledge of contract regulations and the ability to formulate specifications and manage schedules of works.
- Experience in contractor management, including monitoring performance and quality.
- Strong problem-solving and decision-making skills.
- Ability to work collaboratively and contribute to continuous improvement initiatives.
If you are an experienced Contracts Officer with a passion for improving services and enhancing resident satisfaction, we want to hear from you! To apply or to learn more about this opportunity, please contact James Glover on (phone number removed) or via email at (url removed)
