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Technical Customer Service Person

Technical Customer Service Person

Pertemps Plymouth Commercial

Posted 8 hours ago, valid for 8 days

Ivybridge, Devon PL210LE, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

We are seeking a Technical Customer Service Person with an engineering background for a support role.
The ideal candidate should have excellent customer service skills and some previous experience in a technical support environment.
The salary for this position ranges from £27,000 to £30,000 per year.
Benefits include a Monday to Friday working pattern, 23 days of annual leave, and a pension scheme.
This is an office-based role that requires good interpersonal skills and the ability to work both independently and as part of a team.

Technical Customer Service PersonWe are currently looking for someone who has a background in engineering for a customer service/support role – this role will suit someone who has worked as an engineer but is looking to change direction or maybe you have engineering qualifications but decided that this isn’t quite the path you want to go down….We need someone who has excellent customer service skills, who can provide technical support and manage sales enquiries.A technical customer service person successful in their role can expect to earn a salary of between £27 - £30k. Benefits include :Working pattern - Monday-Thursday 7:30am-4pm, Friday 7:30am-3:30pm – enjoy your weekends!23 days of annual leave, increasing to 25 days after 5 years.Pension schemeSick pay4x salary death in serviceHealthcare plan.Office-based roleYour Key Responsibilities would include:

Provide technical assistance and support for incoming queries
Build lasting relationships with customers and suppliers
Liaising with customers, relevant departments and 3rd parties regarding product, delivery times and relevant circumstances.
Provide capacity for processing sales orders where demand dictates
Provide quotations
Follow up leads and previous quotations given
Assist with Marketing Campaigns

What We’re Looking For:

Good interpersonal and negotiation skills
Excellent time management and organisational skills
Technical knowledge
Some previous experience in a technical support role/environment
Ability to work independently and as part of a team.

This vacancy is being handled by Rachel Rawlings, Driving and Industrial Specialist Consultant at Pertemps Plymouth. Rachel has been working in the recruitment industry for 10 years and prides herself on working with her applicants and client companies to find the right people for the right job every time.

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