IT Support Engineer

Parkside Office Professional

Posted 2 days ago, valid for 20 days

Ivybridge, Devon PL210LE, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The position of IT Technician is located in South Devon and requires on-site work.
This role offers a competitive day rate and is inside IR35 regulations.
As a 2nd Line Support Technician, you will resolve complex IT issues escalated from the 1st line team.
Candidates should have experience with Windows operating systems, Active Directory, Office 365, and network troubleshooting, along with a proven track record in advanced technical support.
Prior experience in a similar role is essential for ensuring timely resolutions within SLA agreements.

IT TechnicianLocation: South DevonWorking Style: On-site Contract: Competitive Day Rate / Inside IR35Join Our Team:As a 2nd Line Support Technician, you will deliver advanced technical support by resolving complex IT issues escalated from the 1st line team. This includes troubleshooting hardware, software, and network problems to ensure the efficient and reliable operation of networks, data centers, servers, and storage systems.Key Responsibilities:

Diagnose, troubleshoot, and resolve escalated IT issues from the 1st line support team, ensuring timely resolutions within SLA agreements.
Perform routine maintenance, updates, and patches for hardware, software, and network systems to ensure optimal performance.
Provide high-quality support to end-users, including remote and onsite assistance for hardware, software, and network-related concerns.

Your experience:

Proficient in diagnosing and resolving issues with Windows operating systems, Active Directory, Office 365, and network troubleshooting (LAN/WAN).
Experience in providing advanced technical support, escalating complex issues to 2nd line support when necessary, and ensuring timely resolution in line with SLAs.

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IT Support Engineer

Senior IT Technician

Senior IT Technician

Senior IT Technician