IT Support Engineer

Parkside Office Professional

Posted 18 days ago, valid for 25 days

Ivybridge, Devon PL210LE, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The position is for a 2nd Line Support Technician located in South Devon, requiring on-site work.
The role involves delivering advanced technical support and resolving complex IT issues escalated from the 1st line team.
Candidates should have experience in diagnosing and resolving issues with Windows operating systems, Active Directory, and Office 365.
The contract offers a competitive day rate and falls inside IR35 regulations.
Applicants should have prior experience in advanced technical support, ensuring timely resolutions in line with SLA agreements.

IT Support EngineerLocation: South DevonWorking Style: On-site Contract: Competitive Day Rate / Inside IR35Join Our Team:As a 2nd Line Support Technician, you will deliver advanced technical support by resolving complex IT issues escalated from the 1st line team. This includes troubleshooting hardware, software, and network problems to ensure the efficient and reliable operation of networks, data centers, servers, and storage systems.Key Responsibilities:

Diagnose, troubleshoot, and resolve escalated IT issues from the 1st line support team, ensuring timely resolutions within SLA agreements.
Perform routine maintenance, updates, and patches for hardware, software, and network systems to ensure optimal performance.
Provide high-quality support to end-users, including remote and onsite assistance for hardware, software, and network-related concerns.

Your experience:

Proficient in diagnosing and resolving issues with Windows operating systems, Active Directory, Office 365, and network troubleshooting (LAN/WAN).
Experience in providing advanced technical support, escalating complex issues to 2nd line support when necessary, and ensuring timely resolution in line with SLAs.

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IT Support Engineer

Senior IT Technician

Senior IT Technician

Senior IT Technician